DAY 1
9:00 a.m. – 10:45 a.m.
 
 
 
Session 1
Remote meetings – introduction

The main differences between on-site and remote meetings (teleconferences and videoconferences).
Types of remote meetings.
The classic difficulties of teleconferences.
The remote meetings etiquette.
 

Lecture and discussion
 
 
10:45 a.m. – 11:00 a.m. Coffee break
11:00 a.m. – 1:00 p.m.
 
 
Session 2
Organizing the meeting

Role of time management and the agenda.
Selection of topics and matters to discuss.
Consulting and preparing the agenda.
Time management during the meeting.
 

Lecture and practical exercise
1:00 p.m. – 2:00 p.m. Lunch
2:00 p.m. – 3:15 p.m.  
Session 3
The art of listening and asking questions

Questions to conversational partners.
Identifying their interest.
Uncovering their need.
 

 
Seminary
Exercises in pairs
3:15 p.m. – 3:30 p.m. Coffee break
3:30 p.m. – 5:00 p.m.
 
 
Session 4
Speaking during the meeting

Techniques of presenting the message.
Learning to speak to a remote audience.
Getting your message across.
Keeping the audience focused and interested.
 

 
Seminary.
Exercises and analysis of the performance.
   
DAY 2
9:00 a.m. – 10:45 a.m.  
Session 5
The art of conversation

How to involve the audience during a teleconference.
Pacing and elimination of dead silences.
Handling questions or lack of them.
 

 
 
Exercises in public
Analyses of the performance
10:45 a.m. – 11:00 a.m. Coffee break
11:00 a.m. – 1:00 p.m.
 
 
Session 6
Challenging partners

Personality of conversational partners.
Snags and traps of communicating with some personality types.
How to handle the troubling situations.
 

 
Exercises and subsequent analysis of the performance
1:00 p.m. – 2:00 p.m. Lunch
2:00 p.m. – 3:15 p.m.  
Session 7
Language of the meeting

Handling the meeting in second language.
Methods of handling disadvantages as non-native speaker.
 

 
Case study
Discussion
3:15 p.m. – 3:30 p.m. Coffee break
3:30 p.m. – 5:00 p.m.  
Session 8
Recommendations

The diagnosis of current challenges faced by participants during meetings.
Brainstorming over ways to handle them.
 

 
Discussion (brainstorming)